Flowcat Policies

Privacy Policy

This Privacy Policy explains how Flowcat Technology Co., Ltd (“Flowcat,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit flowcat.store, contact us, or place an order.

Effective date: August 27, 2026

Information we collect

• Order and account information: name, email address, billing and shipping address, phone number, order details, and account credentials.
• Payment information: payment providers process your payment details. We do not receive or store your complete card number.
• Communications: information you include in contact forms, customer support messages, reviews, or warranty requests.
• Device and usage information: IP address, browser and device information, pages viewed, referring pages, approximate location, cookie identifiers, and interactions with our site and marketing.

How we use information

We use personal information to process and deliver orders, provide customer and warranty support, prevent fraud, secure and improve the site, measure site performance, understand customer interests, communicate about orders, and comply with legal obligations.

Cookies, analytics, and advertising

We and our service providers may use cookies and similar technologies for essential site functions, analytics, fraud prevention, advertising measurement, and marketing. These providers may include Microsoft Clarity, Google services, Pinterest, Reddit, Snapchat, WooCommerce, PayPal, and payment service providers. You can manage cookies through your browser settings, although disabling essential cookies may affect checkout or account features.

How we share information

We may share information with vendors that help us operate the store, including hosting, payment, fraud-prevention, shipping, customer support, analytics, and advertising providers. We may also disclose information when required by law, to protect rights and safety, or in connection with a merger, financing, sale, or transfer of the business. We do not sell personal information for money.

California privacy rights

Where the California Consumer Privacy Act applies, California residents may have rights to request access to, correction of, or deletion of personal information; to learn how information is used and disclosed; to opt out of certain sales or sharing; and to receive equal service when exercising privacy rights. Some disclosures for advertising or analytics may be considered “sharing” under California law. To submit a request, email [email protected] with “Privacy Request” in the subject line. We may need to verify your identity before completing a request.

Data retention and security

We retain information only as long as reasonably necessary for the purposes described above, including order fulfillment, warranties, accounting, dispute resolution, security, and legal compliance. We use reasonable administrative, technical, and organizational safeguards, but no online system is completely secure.

International processing

Flowcat is based in China and works with service providers in multiple countries. Your information may be processed outside your state or country, where privacy laws may differ. We apply protections required by applicable law.

Children’s privacy

Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and delete it where required.

Your choices

You may update account information through your account, unsubscribe using links in marketing emails, manage cookies in your browser, or contact us about privacy rights. Transactional order and service messages cannot be opted out of while they remain necessary to serve you.

Changes to this policy

We may update this policy to reflect changes in our practices, services, or legal obligations. The effective date above shows when it was last revised.

Contact us

Flowcat Technology Co., Ltd
China
Email: [email protected]